Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days after payment confirmation. Once shipped, delivery typically takes 3–7 business days depending on the destination.

Do you ship to Puerto Rico?

Yes. Okean Jewelry proudly ships throughout Puerto Rico and the United States.

Do you offer local delivery?

Yes. Local delivery is available in selected areas of Puerto Rico. Availability will be displayed during checkout.

What materials are used in your jewelry?

Our collections feature premium stainless steel jewelry selected for its durability, timeless appearance, and suitability for everyday wear.

Is your jewelry hypoallergenic?

Most of our stainless steel pieces are suitable for sensitive skin and are designed to be comfortable for everyday wear.

Will my jewelry tarnish?

Stainless steel is known for its resistance to tarnishing and corrosion. Proper care will help maintain its beauty and shine over time.

How should I care for my jewelry?

Please visit our Jewelry Care page for detailed instructions on how to keep your pieces looking their best.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order and include photos of the item and packaging. We will review your request and work to provide a solution.

Can I return or exchange my order?

Please refer to our Return & Refund Policy for complete information regarding returns, replacements, and refunds.

How can I contact Okean Jewelry?

You can reach us at:

Email: okeanprjewelry@gmail.com

We typically respond within 24–48 business hours.