Return & Refund Policy

Thank you for shopping with Okean Jewelry.

Due to the nature of our products, we do not offer refunds or exchanges for change of mind, incorrect product selection, or mistakes made during the ordering process.

Eligible Refund Requests

Refunds or replacements will only be considered in the following situations:

• You received an incorrect item.
• The item arrived with a verified manufacturing defect.
• The item was damaged during transit.

Reporting an Issue

If you believe your order qualifies for a refund or replacement, please contact us within 7 days of receiving your package.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Requests submitted without supporting evidence may not be approved.

Refund Processing

If your refund request is approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Non-Refundable Items

The following situations are not eligible for refunds:

• Change of mind
• Incorrect product selection by the customer
• Normal wear and tear
• Damage caused by improper use or care
• Orders with incorrect shipping information provided by the customer

Contact Us

For questions regarding returns, replacements, or refunds, please contact us:

Email: okeanprjewelry@gmail.com

We are here to help and will do our best to resolve any issue promptly.

Thank you for choosing Okean Jewelry.